Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how Roy's Tea ("we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (localhost:8080 or roystea.com). We are committed to safeguarding the privacy of our site visitors and customers.

2. Information We Collect

We collect information that you voluntarily provide to us when you interact with our website. This includes:

• Contact Information: Your name, email address, phone number, and physical billing/shipping address.
• Account Credentials: Username and password when you create an account to access the Gifting Atelier or customer dashboard.
• Transaction Information: Details about the products you purchase, cart selections, and order history. Note: Payment details are securely processed directly by our payment gateway providers and are not stored on our servers.
• Usage Data: Technical information about your device, browser, IP address, and how you interact with our pages (e.g., page views and click history).

3. How We Use Your Information

We utilize your personal information to provide you with an exceptional tea experience, specifically to:

• Process, ship, and deliver your tea orders and custom gift selections.
• Communicate order updates, tracking information, and customer support responses.
• Send seasonal newsletters, exclusive harvest announcements, and tasting invitations if you subscribe to our "Inner Circle".
• Improve site performance, user experience, and ensure security across our platform.

4. Data Protection & Security

We implement industry-standard administrative, technical, and physical security procedures to protect your data. Your connection to our site is fully encrypted via Secure Sockets Layer (SSL) technology. We never rent, sell, or trade your personal information to third parties.

5. Cookies and Tracking

We use small text files called cookies to personalize your shopping experience, remember items in your cart, and analyze web traffic anonymously. You can manage or disable cookies through your individual browser settings.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask us to delete your personal profile at any time. To make a request, please contact our support team at support@roystea.com.